Having bug with your Sky Go television app? You're not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an fault tells them what happened, only for many their program simply terminate working.

This is very frustrating! You can't watch your programs because of these issues. But don't worry. Information technology tin can exist fixed…

Fixes to try

The following are a few methods that accept helped many Sky Go users. You may not accept to try them all; just work your way downwardly the list until you lot observe the ane that works for y'all.

  1. Close the Cisco VideoGuard process
  2. Temporarily disable your firewall
  3. Completely reinstall your Sky Go app

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Method i: Shut the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there're issues with the Cisco VideoGuard Monitor procedure running in the background. You should try closing the process and see if this helps yous gear up your issue.

a) If y'all are on Windows:

  1. Press the Ctrl, Shift and Esc keys on your keyboard at the aforementioned time to open up Task Director.
  2. Correct click the CiscoVideoGuardMonitor procedure and click End task/End Process.

b)If you're using a Mac computer:

  1. On your desktop, click Go, and so click Utilities.
  2. Double click Activity Monitor.
  3. Click CiscoVideoGuardMonitor, so click the quit button.

Now cheque to see if your Heaven Become app is working properly. Hopefully information technology is. Just if not, you may demand to endeavour other fixes listed below.

Method 2: Temporarily disable your firewall

Information technology is also possible that your Sky Go issue results from your firewall itself. To see if that'southward the trouble for you, temporarily disable your firewall and check if the trouble persists. (Consult the documentation of your security software for instructions on disabling information technology.)

If this resolves your trouble, contact the vendor of your security software and inquire them for advice, or install a different security solution.

*Of import: Be extra conscientious most what sites you visit, what emails you lot open and what files you download when your antivirus or firewall is disabled.

Method three: Completely reinstall your Sky Go app

When the fixes about can't help you set your Sky Become consequence, you should reinstall this app to see if this works for you lot. To reinstall the app, you should uninstall the plan and delete the remaining folders as well. Here's how y'all can do it.

a) If you're using Windows

  1. Printing the Windows logo cardinal and R on your keyboard at the same time. Then type "command" and press Enter to open Control Panel.
  2. Under View by, click Big icons.
  3. Click Programs and Features.
  4. Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  5. Right click Sky Get and click Uninstall. Then follow the on-screen instructions to uninstall this plan.
  6. Press the Windows logo key and R on your keyboard at the same time. So blazon "appdata" and press Enter to open the AppData folder.
  7. Go to Local > Cisco and delete the VideoGuard folder.
  8. Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard binder.
  9. Go dorsum to the AppData binder. Then go to Roaming and delete the Sky and Sky Go folders.
  10. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

b) If y'all're on Mac

  1. On your desktop, click Go and click Applications.

  2. Remove the Sky Go app.

  3. Go back to your desktop, and then click Get and click Go to Folder.
  4. Type "~/library" and click Go.
  5. Become to Cisco, then remove the VideoGuardPlayer folder.
  6. Download the Sky Go app from the official Sky website. So open the downloaded file and follow the on-screen instructions to install the app.

Hopefully, one of these fixes works for yous! If yous have any questions, leave us a comment below.

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Jonny, a Microsoft Certified Professional, is a technical author and technology enthusiast. He believes engineering science should bring users satisfaction, not badgerer, so he writes to help people overcome their tech troubles.

View all of Jonny Lin'southward posts.